top of page

TERMS & CONDITIONS

 

www.mayahacohen.com (the “website”) is operated by Maya Hacohen Atelier (“we,” “us,” and “our”). Our business is located at Herzl 62, Tel Aviv, and we are committed to ensuring that your experience on our website meets your expectations. Please review the following terms carefully before using the website or placing any orders.

​

USE OF WEBSITE

The website and related services (“services”) are provided to you in accordance with these terms of use and any other rules posted on our website. By using the website or placing an order, you agree to these terms. We recommend you keep a copy of these terms for your reference.

We reserve the right to modify the terms from time to time at our discretion. It is your responsibility to review the terms periodically. If you do not agree with any changes, please discontinue the use of the website. These terms do not affect your statutory rights as a consumer.

The website may include links to other resources or websites. We have no control over their content and disclaim any liability regarding them.

​

REGISTRATION

To use certain services on the website, you may need to register. You agree that the information you provide during registration is accurate and up to date. If your information changes, please update your account or notify us via email at mayahacohen.atelier@gmail.com. We reserve the right to suspend or terminate accounts if false information is provided.

You are responsible for safeguarding your account details, including your password. Please notify us immediately of any unauthorized use of your account.

​

PURCHASING PRODUCTS

To make a purchase, you will need to provide accurate personal information, including your name, phone number, email address, and payment details. You confirm that all information provided is correct, and that you are the rightful owner of the payment method.

We offer the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express

  • PayPal

  • Bit (Israel)

Your order will be acknowledged once received, but this does not constitute acceptance. A binding contract is formed once we send an email confirming that your order has been dispatched.

​

ORDERS & AVAILABILITY

All orders are subject to acceptance and product availability. Placing an item in your shopping cart does not reserve it, and it may be purchased by other customers. In rare cases, we may refuse an order due to stock limitations, payment authorization issues, or other reasons.

For international deliveries, please ensure the destination country is listed in the dropdown menu at checkout. If an order is refused or cannot be processed, you will not be charged.

​

RETURNS & EXCHANGES

We accept returns for a full refund within 14 business days of purchase (online orders only),  as long as the item is in its original condition—unworn, unaltered, and with all tags attached. Exchanges are allowed within 14 business days under the same conditions. A valid purchase receipt and payment details must be included.

Please note that returns for international orders must be arranged at the customer’s expense unless the item is defective or faulty.

​

DELIVERY & SHIPPING

We provide the following shipping options:

  • Israel Home Delivery: Free, 4-7 business days

  • Store Pickup: Free, within 3 business days (by appointment)

  • International Delivery: NIS 30, 14-18 business days, free on orders over NIS 500

  • Express International Shipping: NIS 120, 5-8 business days, free on orders over NIS 1,500

Shipping times may vary depending on the location and any customs processing times for international orders.

​

PRODUCT PRICING

All prices on the website are displayed in NIS (New Israeli Shekels) and include VAT for Israeli customers. Shipping costs are calculated separately at checkout. We reserve the right to update prices at any time. The price at the time of purchase will be honored.

For international customers, please note that exchange rates and additional taxes or customs duties may apply, depending on your country’s regulations.

​

FAULTY OR DAMAGED GOODS

If you receive a product that is faulty or damaged, please contact us immediately at mayahacohen.atelier@gmail.com. Items damaged due to normal wear and tear are not considered faulty. We will offer a repair or replacement where possible. If a repair is not feasible, you may receive a refund.

​

INTELLECTUAL PROPERTY

All content on this website, including logos, designs, text, and graphics, is the property of Maya Hacohen Atelier or its licensors and is protected by intellectual property laws. Your use of the website does not grant you any rights to our content.

You are permitted to access and use the website for personal, non-commercial purposes only. Any unauthorized use of the website’s content may result in legal action.

​

LIMITATIONS OF LIABILITY

We strive to provide accurate information and reliable services, but we do not guarantee that the website will always be available or error-free. We are not responsible for losses caused by events beyond our control, including service interruptions or external links that may become outdated or incorrect.

Our liability to you will not exceed the total amount paid for your order.

​

PRIVACY

Your privacy is important to us. By using our website, you consent to our collection and use of personal data in accordance with our privacy policy. We take appropriate steps to safeguard your information, but you are responsible for keeping your account and personal details secure.

​

GOVERNING LAW

These terms and conditions are governed by the laws of the State of Israel. Any disputes arising from the use of our website or related services will be subject to the exclusive jurisdiction of the courts in Tel Aviv.

For further inquiries, feel free to contact us via email at mayahacohen.atelier@gmail.com or through the contact form on our website.

bottom of page